Orders

1. How can I place an Order?

Select your products from the cactuskids.pk website and click Add to cart.
Once you have added all your desired items to your Shopping Cart, follow these instructions:
If you are a registered customer,

1. Click on the ‘Shopping Cart’ button and proceed to checkout.
2. Select address and click Next
3. Select payment method
4. Proceed to checkout
5. Check your email for a Sales Order Summary

2. How do I search for an item on the website?

Click on the search icon on the top right of the website.
Enter the item code you are looking for and press Enter on your keyboard.

3. Can I reserve my Order online?

Unfortunately, you cannot reserve your Order online.

4. How will I know if Cactus has received my Order?

The Sales Order Summary emailed to you is a confirmation that your Order has been received. If you do not get this email, please Contact Customer Care. 

5. Can I modify an Order after placing it?

Unfortunately, it is not possible to make changes to an Order once the Order has been placed. However, if your Order has not been Processed, you can cancel it and place a new Order.

Payments Related

1. How can I pay for my Order?

You can pay for your Order via three payment methods:

1. Cash on Delivery – available nationwide for Orders
2. Online Payment – Visa & MasterCard Debit & Credit Cards

2. How do I redeem a voucher/discount code on online purchases?

To redeem a discount code, go to your cart and type in discount coupon below Order in the shopping Cart, apply discount and proceed to check out.

3. Can I use a gift card for online purchases?

We currently do not have a gift card option available for online purchases. Gift cards can be used in our retail stores.

4. What is GST?

“GST” or a Sales Tax is a tax placed on various products by the Government of Pakistan. The current rate is 12% for fabrics and 17% for non-fabrics.

5. When will I receive my refund after Order cancellation?

If payments made via Credit/Debit Card are processed, you will receive refund into the source Account within 10 days from the time of Order cancellation.

6. What do I do if my payment fails?

In case of a payment failure, make sure that the payment information you have provided is accurate. If your bank account has been debited after a payment failure, it will be reimbursed to your bank account. Please contact your bank for any issues relating to payment failure.